Core skills
4 lessons
CPD certificate
2–3 hours
About this course
Challenging behaviour has causes — and skills can defuse it. Learn to understand triggers, de-escalate confrontation safely and protect everyone involved.
What you'll learn
- Why aggression happens — triggers and causes
- Recognising early warning signs
- De-escalation techniques that work
- Keeping yourself and others safe
- Reporting, recording and learning from incidents
Course content
4 lessons · 1 assessment
1
Understanding aggression
Reading
Early warning signs
Reading
De-escalation skills
Reading
Safety and reporting
Reading
Assessment — 3 questions
Pass 80%
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